Long Service Award - John Simpkin at Torquay

 

John Simpkin, a team member of Cashino Torquay, is pictured here receiving his 5 year Long Service Award from his area manager John Fyfield. Well done John, keep up the good work and heres to the next 5 years!

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Long Service Award - Donna Mitchell at Ilfracombe

 

Congratulations Donna from all at Ilfracombe in achieving the “5 year service” target! Well deserved.

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Long Service Award - Lorraine Loveridge at Ipswich

 

Congratulations Lorraine from all at Ipswich in achieving the “5 year service” target! Well deserved.

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Long Service Award - Kath Platts at Liverpool

 

Congratulations Kath from all at Liverpool in achieving the “10 year service” target! Well deserved.

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Long Service Award - Rachel Harte at Liverpool

 

Congratulations Rachel from all at Liverpool in achieving the “10 year service” target! Well deserved.

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Long Service Award - Jane Williams at Cashino Cwmbran

 

Congratulations Jane from all at Cwmbran in achieving the “10 year service” target! Well deserved.

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Long Service Award - Cathy Key at Basildon 18

 

Congratulations Cathy from all at Basildon 18 in achieving the “10 year service” target! Well deserved.

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Long Service Award - Laura Chambers at Worksop

 

Congratulations Laura from all at Worksop in achieving the “10 year service” target! Well deserved.

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Congratulations to our 20 Years Long Service achievers.

 

On 13th October, Praesepe celebrated the achievements of Steve Plant Cashino Gaming Derby, Ann Winfarrah Beacon Bingo Northampton and Margaret Carthy Beacon Bingo Streatham, who received Long Service Awards for twenty years of service with the company.

Celebrations took place at Brasserie Blanc, Milton Keynes where they enjoyed a delicious meal and discussed the parts they had played within the business over the years

Pictured with; Kevin Hamilton, Nick Harding and Stephen Lawrence.

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Harlow 27 Employee of the Month.

 

Congratulations to Marion from Harlow 27 for scooping the Employee of the Month for Period 8.

Marion managed to sign up 20 new members in just three periods, all by her own. You have definitely set the bar Marion.

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Harlow 27 August Employee of the Month Award.

 

Well done to Marion O’Conner at Harlow 27 receiving her Employee of the Month award.

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Long Service Award - Kath Filkins from Widnes

 

Congratulations Kath from all at Widnes in achieving the “10 year service” target! Well deserved.

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Long Service Award - Carol Askew from Coventry 125

 

Congratulations Carol from all at Coventry 125 in achieving the “5 year service” target! Well deserved.

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Mystery Shopper Awards.

Congratulations to all the team in receiving the top score of 100% in their Mystery Shopper report. Awe-inspiring! It was a pleasure to present you all with this prestigious award, and I have every confidence that you all will continue to deliver the high standards you have achieved.

Bravo for achieving 98% in their Mystery Shopper report. A worthy and fantastic score! Excellent work – very proud!

Sarah Harvey was delighted to receive the Mystery Shopper Award on behalf of her whole team, presented by Kevin Farnsworth during his recent visit to Dundee. They scored a fabulous 96.3%. Do they have a secret formula? No, not really – just doing their job and demonstrating how it should be done. All it takes is to have your customers properly served by well turned out, informative staff, in a spotless and fresh venue, and ensure their visit is an enjoyable experience so that they will constantly return. Well done team!

Congratulations, what a fantastic score for Lilian and her team at Cradley Heath. A score of 96%! This is a fabulous result in recognition of their Customer Service skills. You are doing an outstanding job, keep up the good work.

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Not just one but two awards for Basildon 18!

 

Congratulations to Lynn who, on behalf of Jan and the whole team at Basildon 18, accepted the presentation of not just one, but two bundles of voucher awards following the results of the toilet competition and Go Go Bingo promotions. It was a delight to present these awards in recognition of all your valued and excellent work!

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Caesars World July Employee of the Month Award.

 

Well done to Sara Kiros at Caesars World receiving her Employee of the Month award.

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More Mystery Shopper Awards...

Congratulations, what an excellent score for Sharon and her team at Cardiff, Albany Road. A score of 98%! This is a tremendous result in recognition and appreciation on your Customer Service skills. You are doing an outstanding job keep up the good work.

Naomi and her team at Cowbridge Road were not going to be left behind. They too achieved an exceptional score of 98%. Superb work and a fantastic result; hope to see this continues.

The team at Coventry 125 with their 98% score Mystery Shopper Award. Another well deserved Comment from Julie: “this is a great result from my team; let's try for 100% next time.” Keep up the excellent service!

Lilian accepting the award and vouchers on behalf of the staff in Washington who was on duty when the Mystery Shopper visited and helped the venue score 98%. Maintain the standard. Well done.”

 

Birkenhead received the perfect result......Barbara and Kath were on duty when they were given a score of 100% on the last mystery shopper visit. What a fantastic impressive result Birkenhead! Hang on to this and sustain those standards – you can do it!

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Mystery Shopper Awards.

What an achievement for Nina and her Team in Colchester for obtaining a stupendous score of 99% for their Mystery Customer report. A well deserved award in recognition of your exceptional customer care services and you should all be very proud of yourselves. What a target to preserve; I every confidence that the team can retain this.

Congratulations Colchester!

Dave and his teams at Ipswich 98 and 108 both had a fantastic score of 98% for the Mystery Customer Award. Brilliant result Ipswich and continue the excellent job you are doing. It is a pleasure to see and witness it. Congratulations.

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Harlow 27 June Employee of the Month Award.

 

Well done to Annie Lang in Harlow 27 receiving her Employee of the Month award.

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Awards

Long Service Award - Izabella Widzuin from Burnham on Sea FEC

 

Congratulations Izabella from all at Burnham on Sea FEC in achieving the “5 year service” target! Well deserved.

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Long Service Award - Lisa Grennan from Cradley Heath

 

Congratulations Lisa from all at Cradley Heath and myself in achieving the “5 year service” target! Well deserved.

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Long Service Award - Sarah Todd from Lancaster

 

Congratulations to Sarah Todd at Lancaster receiving her 5 year long service award.

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Long Service Award - Karen Lower from Ipswich

 

The whole team in Ipswich want to congratulate Karen on her 5 year service award. Well done and thanks for all your hard work over past years – here’s to another 5 to come!

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Dee Walker in Atherton – 10 Years!

 

Dee Walker in Atherton has received her 10 year long service award; the vouchers have come in handy as she is due to go on holiday in a few weeks.

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Derby April Employee of the Month Award.

 

Well done to Rachael Walker in Derby receiving her Employee of the Month award.

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Basildon March Employee of the Month Award.

Well done to Lynn Wateridge in Basildon receiving her Employee of the Month award.

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Coventry March Employee of the Month Award.

Well done to Daria Wierzbicka in Coventry receiving her Employee of the Month award.

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Plymouth January Employee of the Month Award.

 

Well done to Hayley Cox in Plymouth receiving her Employee of the Month award.

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Sherwood 124 Customer Service Awards.

 

Well done Angela Scattergood and Patrica Walster at Sherwood 124 on receiving your Customer Service awards.

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Derby Customer Service Awards.

 

Well done Steve, Rachel and Phil at Derby on receiving your Customer Service awards.

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Cradley Heath Customer Service Awards.

 

A big WELL DONE to Val Darby, Julie Wright, Lisa Grennan and Lesley Garrett, all of whom show pride in Cashino, Cradley Heath and keep the venue looking great. A big congratulations to you all on receiving your Customer Service Certificates.

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Birmingham Bull Street Customer Service Awards.

 

A big WELL DONE to Marina Yolal, Martin Gillmore, Pauline Forde, and Carol South, who were recently presented with their Customer Service awards by Area Manager Mark Wilson who thanked them all for their hard work and congratulated them on a great team effort.

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Ruth Bidmead & Mary Milne recieve Long Service Awards in Aylesbury

 

Mary & Ruth were presented with long service awards in December by Area Manager Adam Hughes, after completing 5 and 10 years service respectively. Along with their certificates they also received High Street Vouchers, £100 for Mary and £200 for Ruth.

Lee (Manager) and Adam Hughes (Area Manager) said “We are extremely proud of Ruth and Mary. They have used their superior customer service skills to please hundreds of customers over the years. Many of these customers are regulars and come in time and again and see these staff as friends who are always on hand to listen to their stories, serve them free refreshments and issue regular promotions