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Responsible Gambling

Responsible gambling

Gambling is fun, harmless entertainment for the majority of people; however we at recognise that for a small minority gambling can become a problem.

We at have clear policies with regards to responsible gambling. In fact it is a condition of our gambling licence that we do so. We work closely with the independent charity-funded BeGambleAware whose aim is to promote responsible gambling.

BeGambleAware offers players advice on how to stay in control of their gambling and how to recognise a problem. Players who may be facing difficulty with their gambling can also call the GamCare helpline on 0808 8020 133. GamCare is the national centre for information, advice and practical help regarding the social impact of gambling. GamCare also provides a simple self-assessment online questionnaire for players concerned about their gambling.

At we provide features which aim to prevent both compulsive usage of, and underage access to, our games.


Within ‘My Account’ under in the Responsible Gambling section you have the opportunity to set limits for your maximum loss (per day, per week or per month), for maximum stake (per day, per week or per month), and payin limit (per day, per week or per month).

Reality Checks

In order to keep better track of your time spent gambling and a summary of your account balance, you will also have the opportunity to set reality checks in a variety of intervals under ‘My Account’ in the Responsible Gambling section. Once you have selected an interval, a pop-up will be displayed in your screen indicating the elapsed time and a summary of your account balance. You must acknowledge the reality check for it to be removed from your screen.


A time-out can be used if you want to be able to continue to gamble, but manage it by removing yourself from it for a short period of time. During a time-out, you can block yourself from playing for a set amount of time, from 24 hours up to 6 weeks.


If you would like to take a break from gambling, we offer the option of self-exclusion from During the self-exclusion period, you will not have access to gambling and we will not send you any marketing materials. The minimum period for self-exclusion is of 6 months, but it can also be set for longer if you decide so. At the end of the self-exclusion period, the self-exclusion will remain in effect for a minimum of 7 years unless you decide to reactivate.

The option to self-exclude can be found in your account under ‘My Account’ in the Responsible Gambling section and also by contacting our Customer Services team at, using our contact form or by calling 0800 8522 50. If you opt for self-exclusion, we will make sure to return to you any funds held in your account through your deposit source.

If you decide to self-exclude from and you have other accounts with different gambling operators, we recommend you to consider extending your self-exclusion to each operator where you hold and account. We also recommend to “unlike” or “un-follow” any social media accounts that are linked to or other gambling operators.

Additionally, there is blocking software available that prevents an individual computer from accessing gambling internet sites, so you should also consider installing such software. If you have any further questions concerning’s responsible gambling policies please email Customer Services at or using our contact form. Additional information can also be found within the Terms and Conditions that apply to Merkur Interactive Malta are licensed and regulated by the Gambling Commission.

The following are a few things you should remember in order to keep control while gambling:

a) Gambling should not be seen as a way of making money or paying debts. It should be entertaining;
b) You must familiarise yourself with the rules specific to each relevant game played by you;
c) You should only gamble the amount that you can afford to lose;
d) You should not try to chase losses;
e) You should keep track of the amount of money and time you have spent gambling.

We are aware that occasionally gambling and gaming might develop into a problem for a player. We encourage you to consider professional assistance from the following organisations if you suspect that you may have a gambling problem:

Protecting Young Persons

We at Cashino recognize that it is illegal for under 18s to gamble and we take our responsibility of preventing underage access seriously. At Cashino we have verification systems in place but also encourage the use of parental controls on family computers to restrict access to gambling by young persons.